Cancellation & Refund Policy
Last updated: May 2025
Free Reschedule
Allowed once if requested 24+ hours before session
Partial Refund
50% refund if cancelled 24+ hours before session
No Refund
After consultation is completed or within 24 hrs of session
1. Overview
VisaBandhu offers B1/B2 US Visa consultation call sessions. As our services involve significant preparation time per booking, our cancellation and refund terms are designed to be fair to both parties. Please read this policy carefully before making a booking.
2. Cancellation by Client
| When you cancel | Refund amount |
|---|---|
| More than 24 hours before the session | 50% of the consultation fee |
| Within 24 hours of the session | No refund |
| After consultation is completed | No refund |
| No-show (client does not attend) | No refund |
3. Rescheduling
- You may reschedule your session once at no additional charge, provided the request is made at least 24 hours before your booked slot.
- To reschedule, contact us via WhatsApp at +91 94084 28626 with your Booking ID.
- Rescheduling requests made within 24 hours of the booked slot will be treated as a cancellation and the no-refund policy will apply.
- The rescheduled session must be taken within 30 days of the original booking date.
4. Cancellation by VisaBandhu
In the unlikely event that we need to cancel or reschedule your session (e.g., due to technical issues or unavailability), you will be offered:
- A full refund of the consultation fee, or
- Rescheduling to a date and time of your choice at no charge
We will notify you as soon as possible via WhatsApp or email in such cases.
5. Refund Process
- Eligible refunds will be processed to the original payment method used during booking (UPI, credit/debit card, etc.) via our payment gateway.
- Refunds typically reflect within 5–10 days depending on your bank or payment provider.
- A payment gateway processing fee (if applicable) may be deducted from the refunded amount.
- To initiate a refund, contact us via WhatsApp with your Booking ID and reason for cancellation.
6. Non-Refundable Situations
No refund will be issued in the following situations:
- The consultation session has been completed
- The client did not attend the scheduled session (no-show)
- Visa application was rejected by the US Embassy after consultation
- Client provided inaccurate or incomplete information during booking
- Cancellation is requested within 24 hours of the session
7. Visa Outcome Disclaimer
VisaBandhu provides advisory and guidance services only. We do not guarantee any specific visa outcome. Consultation fees are charged for the service rendered and are not refundable based on visa application outcomes. Whether your visa is approved, refused, or still pending does not affect the applicability of our refund policy.
8. How to Request a Cancellation or Refund
- Contact us on WhatsApp at +91 94084 28626
- Share your Booking ID (found in your confirmation email) and the reason for your request
- We will review your request and respond within 1 day
- If eligible, the refund will be initiated within 2 days of approval
9. Contact
For any questions about this policy:
VisaBandhu
Forest Society, Vadodara, Gujarat, India
WhatsApp: +91 94084 28626
Email: info@visabandhu.in