Privacy Policy
Last updated: November 2026
1. Introduction
VisaBandhu ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it. This policy complies with the Information Technology Act, 2000 (India) and applicable data protection principles.
2. Information We Collect
We collect the following categories of personal information:
Identity & Contact
Full name, email address, WhatsApp/phone number
Visa History
Visa category, previous visa application history (type, outcome, refusal reason if applicable)
Booking Information
Preferred slot date and time, consultation plan selected, payment amount
Payment Data
Payment gateway order ID and payment ID (we do not store card numbers, CVV, or bank account details as these are handled by our payment provider)
3. How We Use Your Information
- To schedule and deliver your 10-minute US Visa consultation session
- To send your booking confirmation and Booking ID via email
- To contact you on WhatsApp regarding your consultation, slot confirmation, or appointment updates
- To process and verify your payment through our secure payment gateway
- To maintain internal records and provide post-consultation follow-up
- To comply with legal obligations and resolve disputes
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Payment Processing and Service Providers
Payments are processed securely through PhonePe, a PCI-DSS compliant payment gateway. We only receive payment confirmation details (order ID, payment ID) and your card or UPI credentials are never stored on our servers.
We use the following service providers to run this website. They process your information only to provide their service to us:
- PhonePe — payment processing
- Netlify — website hosting
- Neon — database hosting (data is stored in the United States)
- Resend — sending booking and payment emails
- Cloudflare Turnstile — protecting the booking form from automated abuse
Because some of these providers operate outside India, your information may be stored and processed outside India.
5. Data Retention
We retain your booking and personal information for a period of up to 2 years from the date of your consultation to maintain records and comply with applicable legal and financial regulations. You may request deletion of your data by contacting us directly on WhatsApp.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Our database is hosted by Neon and connections to it are encrypted. Access is restricted to authorised personnel only.
7. Cookies
Our website uses minimal session cookies for essential functionality (e.g., admin authentication). We do not use tracking cookies or third-party advertising cookies. No cookie consent banner is currently displayed as we do not engage in behavioural tracking.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for non-essential communications at any time
To exercise any of these rights, contact us via WhatsApp at +91 94084 28626.
9. Third-Party Links
Our website may contain links to external websites (e.g., US Embassy, VFS Global). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised date. Continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact
For any privacy-related queries, contact us at:
VisaBandhu
Forest Society, Vadodara, Gujarat, India
WhatsApp: +91 94084 28626
Email: info@visabandhu.in